In 2005, I bought a Xbox for my 6 year old, but in order to play on line they made me sign up with a Xbox live account. I used my email address at the time which was email@example.com.
My kid played Xbox with this account and grew up. Somewhere along the time Microsoft merged the Xbox live account with my personal Microsoft account that I will now tell the story about.
Later my internet provider told us they were canceling emails with the internet provider at nc.rr.com so I needed to make a new email. I used firstname.lastname@example.org to make a Microsoft account so I did not have to change my entire life for online billing.
This was sometime around 2011. I used this account for a long time. In 2014 I bought a MS office that had outlook in it but in order to use outlook I needed my email ending to be @outlook.com. So I changed the email@example.com to firstname.lastname@example.org
I then bought all kinds of things on that account. Office subs, Windows keys, Professional coding licenses with visual studio, MS Store Developer License, Azure subscriptions etc. email@example.com was me…
Unbeknownst to me, my son was still logging into this account on the Xbox. I had zero clue Xbox was even merged into my life.
So this brings us to now, my son is 19 and would like to have his world first achievements and his Xbox data. I moved out the state and I needed Microsoft to separate my life from his and hand each of us our lives.
Super long chat sessions and numerous very long phone calls resulted in them walking me through a procedure to try.
Long story short, I ended up with an Xbox data account on a GMAIL address and my digital life at firstname.lastname@example.org was deleted. The paid products are all still there on that new gmail account, but they are unable to move them to the NEW Microsoft Account I had to create. So kid’s Xbox data is not on his Microsoft account he created when he became an adult and I lost my life.
So, I am spending today reformatting my PC as email@example.com and re-buying office and Windows… NOT HAPPY:)
You have the helm number 2!
Update: After spending an entire day trying to get my pc to retain the data on partion 2 while reinstalling windows clean on partion 1 I ended up with an unbootable device and all my data, was nuked when I said those magic words… F it where is that Linux disc.. I lost about 1 months of stuff mostly office docs that are somewhere in the cloud.. I think… on the account that was deleted:)
I am now running Linux Mint and am not worried about Microsoft “bugs” anymore on the home pc. I liked the price for the OS and the office software too.